Case Study

How Rudolph Foods Reduced Customer Complaints by 11 Percent

Source: Alchemy Systems
How Rudolph Foods Reduced Customer Complaints by 11 Percent

Rudolph Foods snacks are sold through national and regional retailers including Walmart. In order to validate and verify their high standards for food safety and quality, Rudolph Foods embarked on an SQF certification and audit process. This case study shows how the company was able to ease its SQF certification process with group-based training, tablet-based coaching, and food industry courseware.

Rudolph Foods snacks are sold through national and regional retailers including Walmart. In order to validate and verify their high standards for food safety and quality, Rudolph Foods embarked on an SQF certification and audit process.

However, the company’s food safety training program needed a significant upgrade.Michele Gardner, Director of HR and Safety, recognized the need to improve audit-readiness through more efficient delivery and documentation of training. “We needed a food safety training and reporting system that would prepare us for SQF audits. Our paper-based system made it difficult to generate the reporting we would need. The sign-in sheets led to record-keeping headaches,” said Gardner.

 

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