Cott Beverages Gets Sparkling Results

Cott Beverages recognized effective communication with its front-line workforce was key to meeting corporate initiatives, regulatory requirements, and employee needs. This case study shows how the company integrated training programs with consistent messaging, automated validation, recordkeeping, and reporting on an interactive, group-based training program to achieve its goals.

As a leader in the beverage industry, Cott is committed to upholding high standards of operational excellence and continually evaluates processes to identify areas for improvement. The company recognized effective communication with its front-line workforce was key to meeting corporate initiatives, regulatory requirements, and employee needs.

Cott’s soft drink and juice divisions had unique infrastructures and independent business systems that made corporate-wide communications disjointed. The lack of a systematic approach raised the risk of safety incidents and inconsistent product quality.

Additionally, Cott needed to fulfill requirements for achieving Safe Quality Food (SQF) certification, a benchmark for meeting Global Food Safety Initiative (GFSI) standards. “It was important to be aligned so that training could be consistent and verifiable through a common set of standards,” Sandy Holmes, Corporate Training Manager.