Product/Service

Complaint Management Software

Source: Sparta Systems, Inc.

Sample Tracking Software

Complying with Good Manufacturing Practices (GMPs), protecting brand reputation, and avoiding potential product liability lawsuits, are all important drivers for managing and tracking complaints.

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Complying with Good Manufacturing Practices (GMPs), protecting brand reputation, and avoiding potential product liability lawsuits, are all important drivers for managing and tracking complaints. An effective complaint management system is key to achieving these goals. Customer complaint management systems must provide the ability to log, respond to and investigate complaints. In addition, they must allow management to monitor for developing trends through integrated reporting and trending.

TrackWise software enables consumer packaged goods companies to effectively implement a global and consolidated approach to managing consumer complaints. TrackWise ensures compliance, reduces product safety risk, and streamlines workflow processes, enabling your company to achieve best in class results. The system integrates complaint handling into the overall quality management system, allowing users to benefit from a single interface and eliminating the need for complex and costly custom integration.