Avure Technologies, Inc. High Pressure Processing Extends Global Technical Service 24 x 7 Hotline To Europe And Asia

Expansion Accommodates Growing HPP Population

FRANKLIN, TN (PRWEB) European and Asian food manufacturers and processors who operate Avure high pressure processing (HPP) systems now have 24 X 7 access to Avure HPP Global Technical Service.

A dedicated phone hotline has been implemented for all European and Asian customers for rapid response. In addition, a constantly monitored email system has been put into place for taking detailed information and less urgent requests for service assistance.

HPP is a non-thermal, all-natural pasteurization process, used widely to increase safety, extend shelf life, improve the nutritional value of food and beverages, and process seafood such as oysters, lobster, and crab.

"Demand for HPP is growing exponentially, and along with that growth comes the increased number of HPP systems installed in food processing facilities around the world," comments Dave Fuller, Director of In-Service Support for Avure. "Our expansion of services transforms the existing Avure HPP support infrastructure into a truly global network," Fuller adds.

HPP production of beverages, such as wholesome juices, coconut water, and juice cleanses and purees, have seen a dramatic increase in Europe and Asia, reports Avure. Also, the application as a safety measure, or final kill step in packaged meats, has spawned a surge in HPP demand.

"Avure’s HPP production presses are engineered for high performance and reliability. They also adhere to the strict safety guidelines that are required in high volume production environments. When maintenance, repair, and technical questions do arise, we want to provide a unified resource to help customers maximize output and uptime, regardless of their geographic location," offers Fuller.

The Avure Global Service Center for HPP Food Systems is staffed by certified Avure Field Service Engineers (FSE) with a broad knowledge of products and technical solutions. A formalized diagnostics routine, which may include remote access to the system controller, enables the FSE on duty to take ownership of the full path to issue resolution, from suggesting solutions the customer can implement on site to recommending the shipment of spare parts to dispatching an FSE to the customer facility.

Avure customers received notice of the expanded service and call instructions in early July. For more information, visit http://www.avure.com/food.

See Avure at Pack Expo Booth # 5878, September 23 – 25, 2013, Las Vegas, Nevada, USA.

About HPP

High Pressure Processing (HPP) is the commercially established, non-thermal lethality treatment that uses ultra-high water pressure, up to 87,000 psi, to disable pathogens and bacteria such as Listeria, E.coli, and Salmonella in packaged refrigerated products as diverse as RTE meats and raw ground beef and poultry; fresh fruits, juices, and smoothies; soups, wet salads, and sauces; and seafood and shellfish. HPP delivers benefits to all levels of the market, boosting food safety, extending shelf-life, and improving margins, while providing consumers with fresh, wholesome, natural food.

About Avure Technologies Inc.

An innovator with a strong record of accomplishment, Avure Technologies demonstrates its expertise in high pressure by occupying leadership positions in industrial and food applications. Avure is the largest provider of ultra-high pressure systems to enhance material properties, form sheet metal, and pasteurize foods without heat or chemicals. The company offers total solutions to keep food pathogen-free and stay fresh longer–from recipe development to installation of the fastest, most reliable high pressure presses in the world, backed by world-class global support and service. Its equipment—including the high-capacity QFP 350L and the small footprint 100L—now processes the vast majority of all HPP-treated consumer food products globally.

Avure’s Food Division, including the company’s world renowned HPP Applications Food Lab, is headquartered in Franklin, Tennessee, USA, with manufacturing, engineering, procurement, and customer services operations in Middletown, Ohio; manufacturing and services in Västerås, Sweden; and a global network of tolling and service providers.