By Emma Mosshart-Keel
Based on his 30+ years of experience in the food industry, expert consultant Jeff Chilton has developed a holistic approach to continuous performance improvement called the Total Operational Performance System (TOPS). TOPS is an integrated management system that helps food organizations optimize performance throughout the entire company with the goal of achieving operational excellence. How? By prioritizing food and workplace safety, quality, yield, and productivity — in that order.But as anyone in the food industry knows, facilities often become so focused on maximizing yield and productivity that safety and quality are put on the back burner. This is where performance culture enters the picture. Performance culture plays an integral role in the success of TOPS because it determines exactly how and when processes are implemented and applied. Jeff pinpoints four integral parts of performance culture, each impacting the way TOPS is practiced from top to bottom within an organization.