Product Withdrawal & Recall

When you need to recall a product anywhere in the world, you need the speed, efficiency and technology of RQA.

RQA ensures a successful recall or withdrawal no matter what the scale. An experienced management team directs the extensive field force of registered dietitians and food industry professionals. Only the affected codes are identified and removed from retails outlets or the distribution system. The products can then be destroyed or shipped to a central warehouse for additional testing and disposition.

In order to ensure speed and success of the recall, RQA performs mock recall system reviews and will develop standard operating procedures. The mock recall process, facilitated by RQA, provides valuable employee training while assuring crisis readiness.

As part of recall planning, clients may retain RQA to evaluate their recall system, identify and incorporate key contacts into its database, and structure a data transfer capability that enables immediate response to a product action. The annual retainer is applied to the cost of any recall or withdrawal services that RQA provides in that year.

Our confidential, proprietary Internet websites allow you to view the status of your recall/withdrawal at any time. Status is available by customer account, individual store location, or warehouse location. The website shows real-time data and allows you to print status reports including date, time, number of units removed and the store manager's name to verify visits. One stop reporting allows you to generate and print reports from the website to submit to regulatory agencies at any time of the day or night. All of RQA's services are targeted to provide the fastest possible recall or withdrawal capabilities, minimizing business and consumer risk.

If you manufacture consumer products anywhere in the world today, you need to talk to RQA.

RQA, Inc., International Retail Quality Assurance & Retrievals, 7900 South Cass Avenue, Darien, IL 60561. Tel: 630-512-0011; Fax: 630-512-0014.